1. Payments are non-refundable
There is no free trial, and you can see exactly what each plan includes before you pay. Once a plan is active, payments are non-refundable. That includes:
- changing your mind, or not using the service during your paid period;
- unused days in a month, or ending a plan part-way through;
- months paid in advance;
- moving from Email + Phone to Email during a paid period;
- access suspended or ended because our Terms of Service were breached.
2. Our promise: a refund if we fail to deliver
You pay for a fresh list every morning. If we don’t provide it, you shouldn’t pay for that month. We refund that month’s fee in full if, during a paid month and for reasons within our control, the daily file is not available to you (in your dashboard or by email):
- on 3 or more consecutive working days, or
- on 5 or more working days in total in that month.
For example: our servers are down, our import breaks, or we stop sending files. If you prefer, we can extend your plan by the same number of days instead of refunding.
What doesn’t count as a failure
- Days when few or no companies are incorporated, or when government sources publish records late, are temporarily unavailable, or change. We deliver as soon as the records are available.
- Weekends and public holidays.
- Emails we sent that didn’t arrive because of your spam filter, a full mailbox or a wrong email address, while the file was still available in your dashboard.
- Individual records with errors or outdated contact details, which come from the public record itself.
- Short interruptions where the file was still made available the same day.
3. How to claim a refund
- Email support@incorpdaily.in within 15 days of the end of the affected month. Include your account email, the month, and your payment reference or UPI transaction ID.
- We check our delivery records and reply within 7 working days.
- Approved refunds go back to the account you paid from, usually by UPI, within 10 working days.
4. Duplicate or mistaken payments
If you pay twice for the same period, or pay more than the plan price by mistake, tell us and we will refund the extra amount in full.
5. Cancelling
Plans do not renew automatically and we never charge you without your action. To cancel, just don’t pay for the next period. Your plan stays active until the last day you paid for. After that you will no longer get daily files or dashboard access, but files you already downloaded remain yours to use under our Terms of Service. To stop daily emails sooner, turn them off in your account settings.
6. Contact
[Legal entity name], [Registered business address]. Email support@incorpdaily.in. We reply to emails within 2 working days.